CONNECTING MANUFACTURERS WITH PATIENTS

Alivia Pharmaceutical Services, previously known as MoxieMed Pharmaceutical Services, is the only pharmaceutical hub in Puerto Rico where patient management programs for specialized medicines are implemented hand in hand with the doctors' offices. .We provide value-added services with a unique understanding of the local landscape, expertise around specialty product management, and strong business intelligence capabilities helping to better serve our patients.

 

Our dedicated professionals are empowered and trained to help our clients best support our patients by focusing on the impact of all stakeholders on their journey through the health care continuum.

 

Further, Alivia Pharmaceutical Services provides innovative multi-channel patient engagement tools that supply relevant information regarding chronic diseases, while at the same time, helping patients build a support network made up of healthcare professionals, fellow patients, and caregivers.

KEY BENEFITS

PATIENT

ENGAGEMENT

  • Hub in Local Language

  • Record of Patient's Profile

  • Provider Referrals

  • Product Information

  • ADR Intake

  • Triage

PATIENT

ONBOARDING SERVICES

  • Registration into Support Programs (e.g. Drug-free Trials, Copay Cards, Starter Kits, Vouchers)

  • Activation in support programs (e.g. cards, vouchers)

THERAPY ACCESS

  • Level 1: Verification of Benefits

  • Level 2: Funding (e.g. PA and Copay Exceptions, Formulary Exceptions, Foundations)

  • Level 3: Appeals

CARE COORDINATION

  • Pre and post 1st Dose Support (e.g. Dosage, Side Effects)

  • Field Nurse Services

  • Product Emergency Shipment and Replacement

  • Pre and post Infusion Follow-up

  • Patient Satisfaction Surveys

PATIENT ADHERENCE

  • Proactive Monitoring (e.g. Refill Rate)

  • Refill Reminders

  • Assurance Continuity of Product Access

  • Education

WHAT WE OFFER

At Alivia Pharmaceutical Services, we act as the manufacturer’s ideal partner by ensuring that their products are delivered to the patient in the most efficient and timely manner, always providing an optimum experience to achieve the best results. Regardless of the condition we’re treating or the destination of the care being provided, we go above and beyond the call of duty to ensure satisfaction on all sides of the care spectrum.

 

Our proprietary and scalable support services aid in the guaranteed success of the  manufacturer by: increasing speed-to-therapy, empowering patients through education, building support networks and reducing patient drop offs while maximizing ongoing care. Alivia Pharmaceutical Services is the only provider of high-touch patient support services in Puerto Rico that not only understands the local healthcare payer landscape but also has the technology capabilities to deliver best in class results, emphasizing the importance of patient health education on medication adherence in order to provide the best possible outcomes.

NEED HELP?

Our experts are available to answer all of your questions. Please send us a message so we can further assist you.