The Compliance and Quality Team (CQT) guides all Alivia Health LLC (Alivia Health) business units in the observance of all applicable federal and state laws and regulations. Similarly, The CQT promotes best practices to ensure our patients receive the best quality services, products, and medications available.
As part of our commitment to put patients first, we encourage Alivia Health employees, business associates, patients, or representatives to come forward if they believe they have witnessed any wrongdoing associated with any of our business units regarding regulatory matters, policies or Code of Conduct. We also urge that any event that affects the quality of our health services be reported.
You may contact the Compliance and Quality Department of Alivia Health at any of the following:
For Compliance related matters:
For Quality related matters:
Other resources to report complaints:
Department of Health: (787) 765-2929
Patient Advocate: Metro area: (787) 977-1100 Isla: 1-800-981-0031
Disability Attorney: (787) 725-2333 TAD: (787) 725-4014 Free of charge: 1-800-981-4125
Senior Ombudsman: Main Office (787) 721-6121 Region I (787) 919-7930 Ponce (787) 841-1180 / 1181
Furthermore, our patient’s health information is protected by the Health Insurance Portability and Accountability Act (HIPAA). If a patient understands that their protected health information has been disclosed in a manner not permitted by law, they may file a complaint through Alivia Health’s HIPAA Compliance Officer, as well as the Office for Civil Rights (OCR) of the Department of Health and Human Services (HHS), without fear of retaliation.
You may contact the HIPAA Compliance Officer of Alivia Health at firstname.lastname@example.org.
Alivia Health values every one of our patients. If we have failed to provide anything but the highest quality of care, please complete this form and mail to the address above. If you prefer to discuss this further, please call us at (787) 925-1988.