Claims / Complaints
If the patient understands that their right to privacy has been violated, they may submit a complaint to ASP through the HIPAA Compliance Officer and Coordinator or the Secretary of the Federal Department of Health. All complaints must be submitted in writing. The patient will not be penalized for filing a complaint. You have the right to complain to the Alivia Specialty Pharmacy Organization and to the Civil Rights Organization (OCR) of the Department of Health and Human Services of the Government of the United States of America, (HSS), if you understand that your privacy rights have been violated You will not be penalized, nor will retaliation be taken against you for filing a complaint. Contact Person: If you have any questions and / or complaints please contact our organization at the address or telephone number that appears in the header of this document.
The patient will be guided by the purpose of the Alivia Specialty Pharmacy line to report complaints or ask questions about the services provided and / or available. In addition, it focuses on phones of organizations that protect consumers or specific groups. To file a complaint / complaint with Alivia Specialty Pharmacy call 787-925-1988.
Complaints can also be reported via mail to the following address:
Alivia Specialty Pharmacy, Departamento de Calidad Ave. De Diego #355, Suite 2 San Juan, Puerto Rico 00909
Other resources to report complaints:
Department of Health: (787) 765-2929
Patient Advocate: Metro area: (787) 977-1100 Isla: 1-800-981-0031
Disability Attorney: (787) 725-2333 TAD: (787) 725-4014 Free of charge: 1-800-981-4125
Senior Ombudsman: Main Office (787) 721-6121 Region I (787) 919-7930 Ponce (787) 841-1180 / 1181
Alivia Health values every one of our patients. If we have failed to provide anything but the highest quality of care, please complete this form and mail to the address above. If you prefer to discuss this further, please call us at (787) 925-1988.