top of page
Q&C

Quality & Compliance

Commitment to Quality and Compliance at Alivia Health​

​

The Quality and Compliance Department ensures that regulatory requirements, accreditation standards, and quality initiatives are managed under a unified framework. By aligning compliance oversight with quality management, the Quality and Compliance Program creates a single source of accountability that strengthens patient safety, builds trust, and drives operational excellence.

​​

Reporting Channels

​

At Alivia Health, we foster a culture of transparency, guided by our commitment to patients. We encourage everyone to speak up and report any concerns related to compliance, ethics, or quality of care.

​

To do this, you can use the following resources:

​

​

  • Online forms

    • Complaints Form

    • Fraud, Abuse, and Waste Form

    • Access both through the following link:

https://secure.compliance360.com/ext/uUDPuYkRH_qKmniO6ttBfg==

​

You can also contact the Alivia Health Compliance and Quality Department for matters related to Compliance and Quality through any of the following means:

​

​

Protection of Medical Information (HIPAA)

​

The Health Insurance Portability and Accountability Act (HIPAA) protects our patients' medical information. If a patient believes their protected health information has been disclosed in a manner not permitted by law, they can file a complaint without fear of retaliation.

​

You can do so through:

​

​

​

Other Resources for Reporting Complaints

​

We are committed to addressing your concerns. However, if you feel your complaint has not been handled appropriately, you may escalate it directly to the appropriate regulatory agency.

​

  • Department of Health: (787) 273-8488

  • Patient Advocate:

    • Metro Area: (787) 977-1100

    • Island-wide: 1-800-981-0031

  • Advocate for Persons with Disabilities:

    • Phone: (787) 725-2333

    • TDD/TAD: (787) 725-4014

    • Toll-free: 1-800-981-4125

  • Advocate for the Elderly:

    • Main Office: (787) 721-6121

    • Region I: (787) 919-7930

    • Ponce: (787) 841-1180 / 1181

  • Medicare: (787) 273-8487

  • Centers for Medicare & Medicaid Services Help Center: 1-800-985-3059

  • ACHC:

  • URAC:

​​

​​​Our Accreditations​​

HIPAA Notice

Your Opinion Helps Us Improve

​

Your feedback is essential to us, as it helps us continuously improve the quality of our services and better meet your needs. To support this, we have implemented a satisfaction survey designed to gather your insights and better understand your experience with Alivia Health. Your responses play a key role in enhancing the safety, effectiveness, and overall quality of the services, products, and medications we provide.

bottom of page