THIS NOTICE INFORMS INDIVIDUALS ABOUT NONDISCRIMINATION AND ACCESSIBILITY REQUIREMENTS AND NONDISCRIMINATION STATEMENT:

 Alivia Health Network and its affiliated companies (“we”, “us”, “our”) are committed to providing high-quality care to everyone we serve respectfully, equitably, and without discrimination. Our organization values the diversity of our community and works together to ensure that all individuals have equal access to our services, regardless of their background, language, ability, or identity. 

This notice is provided in accordance with Section 1557 of the Patient Protection and Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations found at 45 C.F.R. Part 92, as amended by the 2024 Final Rule. Alivia Health Network must comply with the terms of this notice. However, we reserve the right to modify our practices and the terms of this notice. If we make any significant changes to our practices, we will update this notice and notify all active patients and/or clients. A copy of this notice will also be available upon request.  

This notice applies to all Alivia Health Network subsidiaries: 

• Alivia Health Management (AHM)  

• Alivia Home Delivery (AHD)  

• Alivia Infusion Services (AIS)  

• Alivia Pharmaceutical Services (HUB)  

• Alivia Specialty Pharmacy (ASP)

Notice effective date: July 01, 2025. 

Discrimination is Against the Law: 

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Alivia Health does not discriminate on the basis of race, color, national origin, sex (including pregnancy, sexual orientation, and gender identity), age, or disability in its health programs and activities, in accordance with Section 1557 of the Affordable Care Act and other applicable federal civil rights laws. We are committed to ensuring that all individuals have equal access to services, free from discrimination based on these and other legally protected characteristics, such as religion, health status, or socioeconomic status, to the extent required by law. 

 Our Organization:

• Provides people with disabilities, reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as: 

• Qualified sign language interpreters. 

• Written information in other formats (large print, audio, accessible electronic formats, other formats). 

• Provides free language assistance services to people whose primary language is not English, which may include: 

• Qualified interpreters. 

• Information written in other languages. 

• If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, you may contact the Quality and Compliance Director, who has been designated by our organization as the appointed resource to carry out the responsibilities of the Section 1557 Coordinator: 

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Name: Leisvelvet Vega Santos 

Contact Information: Alivia’s Compliance Director  

Phone: 787-709-4208 

Email: cumplimiento@aliviahealth.com 

If you believe that Alivia Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a complaint in person or by mail, fax, or email with the Quality and Compliance Department at any of the following: 

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Department Name: Quality and Compliance Department (Q&C)  

Phone number: 787-709-4208 

Mail: P.O. BOX 246 Bayamón, Puerto Rico 00960 

Email: complaints@aliviahealth.com 

Website:  https://www.aliviahealth.com/compliance  

Online Form:   

https://secure.compliance360.com/ext/uUDPuYkRH_qKmniO6ttBfg==  

Confidential reporting site: aliviahealth.ethicspoint.com   

Puerto Rico Confidential Hotline Number: 833-407-9028 

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